CORNISH MILK MINERAL PAINTDELIVERY AND RATES
CORNISH MILK WEBSITE PAYMENTS
Our online shop is available to the UK and we also offer Worldwide delivery.
Once in the checkout you have the option to create an account with us and to also sign up to our newsletter. This is not compulsory but you will be able to get updates on your order and see past orders you have placed with us. Please make sure to add a mobile number and email address so DPD Local can send you delivery updates on your order.
Our website shop accepts payments by credit, debit cards, Shopify Pay and via PayPal.
Your parcels are lovingly hand packed from our Cornish Milk Workshop here in Cornwall and delivered straight to your door via DPD Local and once an order has been fulfilled the parcel will be sent via next working day delivery.
Deliveries are made within our courier’s standard operating hours Monday to Friday only and do not deliver over the weekends or Bank Holidays.
Please note Cornish Milk Mineral Paint is closed on weekends, bank holidays in the United Kingdom and two weeks between Christmas and New Year –all orders and deliveries will not be processed during these periods.
Our rates vary depending on the weight of your total products within your checkout basket. Smaller items start from just £1.00 delivery and increase up to a maximum of £5.95. We do not charge over £5.95 for all orders placed within our Cornish Milk website shop. Unless we are shipping to Ireland, Isle of Man and other countries outside of the United Kingdom.
We aim to deliver UK orders within 3-5 working days of receiving your Cornish Milk order. Orders placed on Fridays or over the weekends will be processed the following Monday, with the 3-5 working days delivery coming in to effect from then.
Deliveries for worldwide can take up to 14 working days to arrive to you and this will depend on DPD Locals standard delivery times and not ours.
If you’d like to return your unopened and unused purchases then please send us an email with your order number to email@example.com.
Unfortunately we will not refund any items that have been opened or used. You can return any unopened items within 21 days of your purchase.
All returns should be sent to the following address:
Cornish Milk Mineral Paint, 3 Rosewarne Downs, Camborne, Cornwall, TR14 0BD, United Kingdom.
Customers must arrange at their own cost to return any goods unwanted to the address above. We suggest you use a tracked delivery service, please note that Royal mail will not deliver any items over the standard 500ml liquids, as this is within their terms and conditions, which you can see on the Royal Mail website.
You must also return the products in saleable/unopened condition, either with the same packaging as when it was received or with equivalent packaging.
Please note we will not refund items that have damaged while in transit due to improper packaging, which has caused any damage.
Alternatively, we can arrange a DPD Local return service from your home or work address. This will incur a standard charge of £10.00, which will be deducted from the cost of your refund.
CANCELLING YOUR ORDER
If after making an order from our website and you wish to cancel your order, please send us an email to firstname.lastname@example.org right away.If your order has not been dispatched, you will receive a full refund immediately. If your order has been dispatched, you will receive your refund minus cost of delivery charge on returning your order to us.
ANY PROBLEMS WITH YOUR ORDER
If in the unlikely event your products arrive damaged, please contact us via the same email address above and then the necessary replacement items will be dispatched the same day. We will want to see proof of any damaged items and may request for the damaged items to be recollected by DPD Local.
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