DELIVERY AND RETURNS
Cornish Milk Mineral Paint® and all other Cornish Milk orders are delivered in 3-5 working days.
All orders to addresses on the UK Mainland (ex. Northern Ireland, Isle of Man, Channel Islands, Scilly and Shetland Isles) are subject to a shipping of £5.95, which is a special fragile liquid service with DPD Local.
All parcels are shipped using DPD Local and once fulfilled are booked in for next working day delivery. DPD Local at this time cannot guarantee next working day delivery due to Covid-19, road incidents or other related issues across UK DPD Local deports. Please allow up to 3-5 working days for deliveries.
You can track your parcels via the DPD Local consignment number using the website below. Please track your parcels, as once a parcel leaves Cornish Milk HQ, the parcel is in the care of DPD Local.
Parcel and shipping delays are out of our control and will depend on your local DPD Local deport.
UK NON-MAINLAND SHIPPING
Orders to UK non-mainland addresses (inc. Northern Ireland, Isle of Man, Channel Islands, Scilly and Shetland Isles) are subject to a shipping fee of £20.00. Orders over £100.00 will receive free shipping.
Deliveries to a UK non-mainland address can take 3-5 working days longer to arrive.
All parcels are shipped using DPD Local and once fulfilled are booked in for next working day delivery. DPD Local at this time cannot guarantee next working day delivery due to Covid-19, road incidents or other related issues across DPD Local deports. Please allow up to 3-5 working days for deliveries.
You can track your parcels via the DPD Local consignment number using the website below. Please track your parcels as once a parcel leaves Cornish Milk HQ, the parcel is in the care of DPD Local.
If products are currently out of stock or experiencing delays in despatching you're order for any other reason, then this will be displayed on the site above the "add to cart" button and in the cart.
If there are any in-house delays with Cornish Milk HQ, then we will contact all customers and let you know of a delivery update.
Please keep in mind that here at Cornish Milk Mineral Paint, we make all our paints and packaging our products by hand, so sometimes colours or products pay be out of stock for a short time, but will be added back to the website within seven working days.
You can edit your order to change your delivery address, as well as cancelling it, up to 15 minutes after it has been submitted.
Because we start fulfilling orders as soon as possible, your order cannot be edited after 15 minutes. Please contact email@example.com for any edits to your order.
If you would like to cancel your order you can do so within 14 days. If your order has already been posted, then in order to receive a refund please contact firstname.lastname@example.org and a member of our team will guide you through the next steps and help process your cancellation.
If your goods have already been dispatched then they will need to be returned before we can process your refund. Delivery fees will be fully refunded and your return is free and collected from your address via DPD Local, which we arrange.
Any cancelled items will need to be returned unopened in their original packaging for us to be able to accept them (we’ve got to be careful with returned goods, because if dust or other nasty bits get into the paint, we can’t use it again and will not accept the returned items, or issue a refund).
If there’s damage to or another problem with your order, we’re sorry that your order isn’t up to our high standards. If there is any damage to your goods then we will replace them at no extra charge and will ask for the damaged good to be returned back to us and recollected by DPD Local free of charge, which we will arrange. Please contact us immediately at email@example.com and we’ll help fix this for you.
Unfortunately, we do not offer international shipping to Europe or Worldwide and only offer delivery within the UK. Many of our UK Stockists do offer Worldwide delivery and you can click on the 'FIND A STOCKIST'' tab in our main website menu and find a Cornish Milk Stockist and purchase direct from their business.
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