DELIVERY AND RETURNS
Cornish Milk Mineral Paint® and all other Cornish Milk orders are delivered in 3-5 working days. All orders to addresses on the UK Mainland (ex. Northern Ireland, Isle of Man, Channel Islands, Scilly and Shetland Isles) are subject to a shipping fee of £4.95. Orders over £60.00 will receive free shipping.
UK NON-MAINLAND SHIPPING
Orders to UK non-mainland addresses (inc. Northern Ireland, Isle of Man, Channel Islands, Scilly and Shetland Isles) are subject to a shipping fee of £20.00. Orders over £100.00 will receive free shipping. Deliveries to a UK non-mainland address can take 3-5 working days longer to arrive.
If products are currently out of stock or experiencing delays to despatch for any other reason than this will be displayed on the site above the "add to cart" button and in the cart. If there are any in-house delays with Cornish Milk HQ, then we will contact all customers and let you know of a delivery update.
You can edit your order to change your delivery address, as well as cancelling it, up to 15 minutes after it has been submitted. Because we start fulfilling orders as soon as possible, your order cannot be edited after 15 minutes.
Please contact firstname.lastname@example.org for any edits to your order. If you would like to cancel your order you can do so within 14 days.
If your order has already been posted, then in order to receive a refund please contact email@example.com and a member of our team will guide you through the next steps and help process your cancellation.
If your goods have already been dispatched then they will need to be returned before we can process your refund. Delivery fees will be fully refunded and your return is free and collected from your address via DPD Local, which we arrange.
Any cancelled items will need to be returned unopened in their original packaging for us to be able to accept them (we’ve got to be careful with returned goods, because if dust or other nasty bits get into the paint, we can’t use it again and will not accept the returned items, or issue a refund).
If there’s damage to or another problem with your order, we’re sorry that your order isn’t up to our high standards.
If there is any damage to your goods then we will replace them at no extra charge and will ask for the damaged good to be returned back to us and recollected by DPD Local free of charge, which we will arrange. Please contact us immediately at firstname.lastname@example.org and we’ll help fix this for you.
Unfortunately, we do not offer international shipping to Europe or Worldwide and only offer delivery within the UK. Many of our UK Stockists do offer Worldwide delivery and you can click on the 'FIND A STOCKIST'' tab in our main website menu and find a Cornish Milk Stockist and purchase direct from their business.
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